8.15 Version

Features

  • Added “Article Votes” metric with date filter in analytics widget.

Improvements

  • Improved column selection logic in backend for custom reports.

  • Adjusted sorting logic for topics.

Bugs

  • Fixed UR triggers not executing as expected.

  • Fixed notifications not sent to subscribers when a ticket is created via API.

  • Fixed notification delivery issue for multiple subscribers.

  • Fixed inbox view filters not reflecting actual values.

  • Fixed latency issues for UseResponse clients.

  • Fixed outbound email pipeline rewriting valid URLs into broken links.

  • Fixed mailbox update issue in UR email settings.

  • Fixed analytics time display for business hours.

  • Fixed error when searching by email address in All Objects.

  • Fixed “Lock Replies” trigger not working.

  • Fixed rendering of Unicode emojis and links in Telegram messages.

  • Fixed author name not updating in chat titles.

  • Fixed mailbox selection behavior for manual emails.

  • Fixed inability to select AI Agent in AI Replies Settings.

  • Fixed issue where added translations were not displayed in UR.

  • Fixed context not preserved in outgoing Telegram messages.

  • Fixed missing line breaks in outgoing Telegram messages.

  • Fixed scheduled email time display in header tooltips.

  • Fixed incorrect recipient display when replying in chat.

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