8.5 Version

Improvements

  • Private articles will no longer be under public sections in the knowledge base. They'll be accessible only in private sections

Bugs

  • Fix export to not throw error timeout due to big number of objects
  • Fix email threading issues between 2 licenses talking to each other
  • Fix badge count not updating after object deletion on the left section navigation real-time
  • Fix end-users not seeing messages from agents in the chat widget real-time
  • Fix displaying DSAT in Views and Analytics
  • Fix displaying agent's alias in email
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