Features
- Reworked "Forward" button. Agents can forward both individual messages as well as whole tickets threads. Think of it as shortcut how quickly send a message to 3rd party outside of helpdesk. It automatically links the initial ticket, and leaves opportunity to change subject and add additional comments to forwarded message
Improvements
- Increased accuracy of the search logic
- Hid recipient's email in Activity Logs for topics and removed email notifications for topics in Object Activity Log
- Added additional options to smart assignments: default limit across all agents, search bar to quickly, limit per agent.
- Updated "Get Object by ID" API to include recipient email for emails created by agent
- Added rule to allow Iframes from 1st and 2nd level domains for forums
- Added copy email feature while hovering user avatars in object threads
- Optimized Analytics query for sortingSorting by "number of comments" on the analytics reports causes a long loading time, and eventually results in a 404 error. The current query is too complex for the database to process efficiently.
Bugs
- Fixed 'Object is Created' functionality to not trigger 'Object is Updated' event. Previously prior the moment of object's creation, "Object is Created" triggers would be executed, which would immediately activate "Object is Updated" triggers. Now trigger actions applied before "Object is Created" won't trigger "Object is Updated"
- Fixed showing restricted forums in search results based on user permissions
- Fixed not sending the message using only keyboard shortcuts "cmd/ctrl" + "enter"
- Fixed incorrect display as if the chat was completed by the system, not the agent.
- Fixed couldn't approving a topic comment
- Fixed bracket parsing issue in editor
- Fixed unintended update of fields caused by updates of other
- Fixed email notifications dependence on self-hosted server time
- Fixed unintentionally unblocking users
- Fixed system notification not being cleared after clicking on it
- Fixed changes not being saved while adding additional option to source condition in triggers