eBay ManagePayments
THe purpose of this document is to give good understanding how eBay MP will work with have and all specifics around the changes.
The whole process of migrating our clients to MP is simply a single change in Hemi. Once eBay agreed with the client that they can be migrated eBay will schedule a migration date. On that date we will have to stop the PayPal integration if active and activate Manage Payments flow from Account Ebay.
Activating MP will change the way we download orders and create listings automatically.
In terms of refunds everything remains the same but there will be additional flow for the cancellation requests and returns requests initiated from the buyer.
Once the buyer requested a cancellation we will store the cancellation request in Order Claim table
Cancellation requests (Claims) can be accepted or rejected manually or if we would like to have default action we can start accepting all claims automatically or rejecting them by setting up the Cancellation Action in Account eBay.
Same is the case for Return request however the claim type will be return.
At the moment we are adding extra step for our CS team and when a Cancelation Request/Return Request is accepted automatically to create a refund row in order payments table.
In terms of reconciliation the client will now have to handle this directly on eBay.