- Knowledge Base: the ability to create subcategories of articles and FAQs;
- Business Hours: agents can check-in/check-out manually;
- OAuth Login: added custom users' field mapping.
- Users Segmentation: displayed user and agent status in the user list;
- WYSIWYG: support of HTML tables;
- Email Templates: added :body variable to Ticket Auto Reply email template;
- Email Notifications: displayed not activated users in CC in the emails sent from UseResponse instance;
- Keyboard shortcuts: ability to call mentions and canned responses using key codes Shift+2 and Shift+3 respectively;
- Activity Log: added Date Range filter on the Dashboard;
- Automation Rules: added the option to schedule events in minutes.
- Fixed issues when topics were filtered by different parameters on different pages in the user forum;
- Replies to email notifications sent to users added to the ticket's sharing list were not converted into comments of the original ticket;
- Fixed issues with duplicate requests in a report grouped by responsible;
- Fixed issue with an empty timeline displayed on Activity Log page for a separate date;
- Agents couldn't open Email Conflicts on requests page;
- Not activated users got the error when using links to stop following the ticket from email notifications;
- Disabled Category field was displayed on topic pages in the user interface;
- The scale on the rating timeline in Analytics didn't match the satisfaction rating scale set up in the administration area;
- Custom field value was sent incorrectly in custom templates sent by automation rules;
- Mobile UI: fixed multiple issues when the agent tried to change settings of the admin account.