5.1.1 Version

Improvements

  • Analytics: added ability to analyze metrics by requests;
  • Email Templates: administrator can customize header and footer of email notifications;
  • Email Templates: added the link in "Satisfaction Survey" template which leads the user to the page with integrated chat widget;
  • User Interface: active tab is highlighted in the user interface.

Bug Fixes

  • Fixed issue with SSO login and custom social login;
  • Agents couldn't convert topics into tickets;
  • Topics of the main forum were displayed in the feedback list on the additional forum (Enterprise package);
  • Fixed multiple issues when agents perform the actions with topics in the user interface;
  • Object type is added as a filter and grouping option in reports if only Help Desk solution is enabled;
  • Fixed minor issue with an empty column in predefined reports if only Help Desk solution is enabled;
  • A report with "Task: Responsible" condition included requests with closed tasks;
  • The scroll didn't work when the administrator managed reports from the report page grouped by any parameter;
  • The wrong sorting parameter was shown on the full topic page in the user interface;
  • Fixed minor localization issues.
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