Improvements
- Tasks Management: displayed responsible agents for tasks in the table list of requests;
- Trusted Domains: added ability to mark domains as trusted to deliver emails from them into inbox instead of spam;
- Extended User Tooltip: added extended information in tooltips for user columns in the table list of requests;
- Email Templates: added several variables for default system templates and custom notifications configured in automation rules;
- Activity Log: displayed timeline for other date periods of activity.
Bug Fixes
- Fixed issue when the system didn't force a user to fill out the required field while submitting a new request in case there was a required conditional field on the form;
- Fixed issue when email notifications were sent from the system mailbox instead of the mailbox of the group the ticket was assigned to (Enterprise package);
- Replies to custom email notifications were not converted into comments of the original request;
- Fixed issue when daily scheduled jobs couldn't be launched in the self-hosted help desk package;
- The agent couldn't scroll up the chat conversation while the user was typing his reply.
+ 5 more minor bug fixes and improvements.