Improvements
- Canned Responses: added the ability to attach files into predefined answers;
- Analytics: the feature can be activated both for dev and prod UseResponse instance (On-Premise plan);
- Jira integration: added the option to display Jira ID in a custom request field automatically if UseResponse request was moved or linked with Jira issue (Enterprise plan);
- Users' Management: redesigned filter options and added the action bar in the user profile of the agent interface;
- Notifications: now the author of the ticket created via API and community portal can be notified with auto-reply.
Bug Fixes
- Fixed issue with the incoming mailbox connection in the self-hosted UseResponse environment;
- "All Users" metric on Users page was calculated incorrectly;
- Fixed UI defects in the statistics timelines of articles;
- Fixed issue with a broken link in a chat conversation in case the link had umlauts;
- Empty "Similar Topics" widget was displayed on a newly created ticket page in the user interface;
- Fixed issue related to wrong metrics on Dashboard which also included the tasks assigned to the agents;
- Mobile UI: fixed issue with creating a new topic;
- Mobile UI: fixed defect when the agent sent a note in a chat conversation;
- Fixed minor issues with broken umlauts in triggers' conditions and search results in a sharing list;
- The column with a deleted field was displayed in object reports.
+ 10 more minor bug fixes and improvements.