New Idea

All Ideas

All Topics Ideas Problems Questions Announcements Knowledge Base
Getting Started UseResponse Self-Hosted Feedback System Help Desk & Ticketing System Administration & Settings Agent Tools Customer Relationship Management Branding Your System Organize Docs & Manuals Developer Manual Integrations 3rd Party Services Live Chat Use Cases Tips & Tricks Release Notes 8.x Release Notes 7.x Release Notes 6.x Release Notes 5.x Release Notes 4.x Release Notes 3.x Release Notes 2.x Release Notes 1.x Release Notes Uncategorized
FAQs
Installation & Upgrade Pricing & Billing Licensing Trial Version Customization Migration Data Protection Uncategorized

Search on ticket ID

Completed Lee R. ● Comments: 2 ● Reply 10 years ago by Lee R.
   

Link KB Articles to Topics

Gather Feedback Lee R. ● Comments: 1 ● Reply 10 years ago by Stas K.
   

Can I add a custom field to a KB article like with a User, Topic, or Ticket

Completed Lee R. ● Comments: 6 ● Reply 10 years ago by Stas K.
   

Custom fields for Tickets

Completed Annevar M. ● Comments: 3 ● Reply 10 years ago by Stas K.
   

Better chat integration for signed in users

Completed Ken E. ● Live Chat & Messengers ● Comments: 4 ● Reply 10 years ago by Stas K.
   

Add time and date stamp to KB Articles

Gather Feedback Lee R.
   

Ability to report on active and new KB articles & FAQ

Gather Feedback Lee R.
   

Add clear demo link to website

Declined Guest
   

Hide private message texted

Completed Lee R. ● Comments: 2 ● Reply 10 years ago by Lee R.
   

Hide text

Completed Guest ● Comments: 4 ● Reply 10 years ago by Stas K.
   
Browse Archived