New Features & Improvements
- New predefined formatting styles in WYSIWYG for Knowledge Base and Announcements;
- Added Statistics for Knowledge Base under Options;
- Help Desk: improved email conflicts;
- External Widget: now you can embed it on any page + several minor improvements;
- Auto-Upgrade: now release notes will be displayed prior to upgrade process;
- Quick Actions on topic page now could be triggered by clicking on hint at the right side;
- Mobile Interface: improved related articles section, and left side bar that shows all tabs of desktop version;
- Archived Topics are now displayed in search results;
- Added pagination on Users page;
- Improved footer and header for creating custom themes;
- 20+ minor improvements.
Bug Fixes
- Fixed problem with removing all votes from comments if you tried to remove your vote;
- Fixed issue on approving/declining topic or comment right from the email when object was on moderation;
- Polls were not rotated correctly in home page widget;
- Subscription link from email didn't work correctly;
- Topics Widget: when grouped by category, widget didn't show uncategorised topics;
- Added several translations;
- Notifications: when agent created topic/ticket, selected assignees didn't get notifications;
- Inline images were not shown in email notifications for topics/tickets;
- Fixed retrieving country by ip on https environments;
- Removed "Solved" status from tickets. Now you have only opened statuses;
- Fixed filters on Dashboard;
- Activity log could be accessed without allowed permissions;
- Voting system didn't work correctly on Articles;
- Merged Objects were not participated in search algorithm.
- 20+ minor bug fixes and small issues.