- Set due on to tickets as a custom date field with reminder option;
- Now emails could be queued in the database if frequently scheduled jobs are triggered.
- Improved export users;
- Reminders are now sent based on user timezone that is detected automatically;
- Users: added filter "sharing" to display those users
- Live Chat: if user is already authorized, he won't be asked for credentials;
- Users now see in profile all tickets that are shared with them;
- Extended user profile with custom fields to use it as CRM;
- Improved performance of the community part - users list page, reports page;
- Now it's easier to manage reports without object states. Default reports have now only statuses instead;
- Reports: new option to select objects completed by specific user.
- Improved full test search.
- When user replied via email, anonymous votes were added to the comments;
- Live Chat: fixed simultaneous work of several operators at once;
- Email templates: statuses now have the background colors that are set in the system.
- Help Desk: now auto-generated emails don't get into system and ignored automatically.
+25 minor bug fixes and tweaks.