This version requires your attention after upgrade. Please check your mailing settings on Administration - Mailing page to make sure outgoing and incoming mailboxes work correctly.
- Added 3 more built-in languages: German, Spanish, French;
- Reminders using Internal Notes with management on Dashboard;
- Dashboard: My Reports section to select custom reports instead of Agent Replies;
- WYSIWYG: new spoiler to hide text that should be seen on click.
- Help Desk: tickets are managed now only with statuses instead of states;
- Dashboard: all links are opened within the same browser window;
- Social Login: now users can authorize on /login even with private community;
- Improved built-in translation system;
- Mailing: improved mailing to send emails from different mailboxes but receive everything in one inbox;
- Help Desk: improved ticketing system with ability of group messaging, send notifications from custom emails;
- Now email notifications have attachments inside email if user attached files;
- Attachments didn't work correctly on home screen welcome message widget, knowledge base;
- WYSIWYG: fixed issue with pasting code;
- Fixed parsing emails to tickets with truncation of previous conversation;
- Mobile UI: submit button got out of screen when attaching more than 2 files on feedback submission form;
- FAQs: big images didn't resize correctly in popups;
- Some emails were going in conflicts by mistake before converting into tickets;
- Attached .docx files were not opened correctly;
- Fixed filters on Knowledge Base page;
+50 small tweaks, enhancements and bug fixes that made system more stable.