3.3.1 Version

New Features

  • Main external widget that can be embedded or used as a popup - Support Center.

Improvements

  • Help Desk: improved ticketing system;
  • Internal Notes: now default value is to notify other agents on adding note;
  • Added option to sort reports at the agents bar;
  • Custom Reports: added feature to select objects without activity in specified number of days.
  • Renewed auto-upgrade tool.

Bug Fixes

  • Fixed auto-replies submission to the system as a ticket;
  • Fixed several translations;
  • Security Fix with knowledge base;
  • Fixed similar topics blocks;
  • Mobile UI: now you can edit article and announcement with inline images;
  • Canned Responses for other agents were created incorrectly in some cases;
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