All parts of UseResponse were touched by this release: reports, ticketing, widgets, home screen, etc.
- Internal notes for agents that replace reminders;
- Clean system logs: added setting in administration area;
- New feedback filter: trending topics;
- Several widget profiles: now you can use different settings of widgets at the same time for various integrations;
- New Roles architecture: made more straightforward agents role;
- Convert topic - ticket and vice versa;
- Export all or selected users.
- Ability to print topics, announcements, tickets, articles with print-friendly formatting.
- Added "Online Users" box;
- Merge tickets to combine similar private requests submitted by users from one company.
- Reports: show sources of all requests;
- WYSIWYG: added label style for better formatting;
- Mobile UI: added support to display custom fields;
- Mobile UI: improved the process of adding feedback/ticket with implementing search in community;
- Improved archiving of topics: now thanks are not automatically put in archive even if the setting is switched on;
- Help Desk: source field is moved to conditions area;
- Properties: now author on announcements page can be hidden;
- Canned Responses: now there is an option to add canned response to be used for all agents;
- Improved mailing log with filters, grouping;
- Replaced main knowledge base page with tiles widget and extra options for Knowledge Base widget on home screen.
- Added filters in topics widget on home screen;
- Improved tickets search;
- Sharing ticket: now you can share ticket and at the same time subscribe users.
- The order of Knowledge Base articles wasn't correct on home screen of mobile UI;
- WYSYWIG: fixed minor formatting issues;
- Manage Knowledge Base: filters didn't work correctly to select articles;
- Fixed several translation issues including Dashboard;
- Email templates: when template is changed, there were no label for it to show on templates list;
- Fixed minor issues with Social Login;
- Activity Log: removed duplications of records on changing status for ticket;
- Fixed "License Validation Checks" on several browsers;
- Reports: fixed selection with "no comments", grouping by source;
- Fixed users last activity on comment;
- Fixed email notification encoding issues, when language was non English.
+70 more small tweaks and bug fixes in desktop, mobile interface, reports, agents bar, ticket rules, etc.