Set Up Mailbox in Cloud

In order to add your custom mailbox, please follow the next steps:

  1. In Administration » Support Channels click New » Mailbox at the top right and enter the email and name that would be used for sending notifications;
  2. Add SPF record to your DNS settings;
  3. Set up forwarding on your own mailbox so that all incoming messages would be automatically forwarded to UseResponse default support email;
  4. In Administration » Support Channels » Edit the newly created mailbox click Verify for the system to make sure a new mailbox is working properly;
  5. Once it's verified, toggle a radio button next to your custom mailbox to make it a default one.

Please learn more about mailbox configuration in the article.

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