New Billing System & Lower Prices on Cloud Addons

Stas Kuzma shared this announcement 2 years ago

Our billing system was always provided by 3rd party service that made billing process hard to use due to limitation of using recurring payments. Accounts was also a part where user got access only from community, but not directly from website. Now it's a time to change for the best...

Management of Accounts & Licenses

From now on, all users can access account that is associated with licenses on our website to manage your profile, invoices, requests and subscriptions on them.

Both customers of self-hosted plan and cloud users would be able to manage their licenses along with addons right from their account.

New Billing System

With new billing system, you would be able to add payment methods and set automatic recurring payments. All payment methods are stored in security vault on Braintree servers that recommended as a reliable method for years. We comply with high standards of PCI compliance and protect identity with RapidSSL certificate. 

We support following payment methods:

  • Credit/Debit Cards - MasterCard, Visa, Amex, Discover;
  • Paypal;
  • Other Options - include Purchase orders when you create invoice first and pay it later. This method would work when you would like to use bank wire or ACH/Direct Deposit to USA bank account. All invoices paid and not paid are managed in the account.

You can cancel subscription at any time by clicking on "Cancel Auto-Charge" next to you license.

Cloud Billing & Lower Prices on Addons

We have made one significant change in cloud plan. Now you can't order addons apart from support agents. So if you have subscription on support agent for 6 months, you would need to pay for any required addon for the same 6 months.

We try to provide great support and exceptional service to our customers. So you can experience new features with even lower prices on addons. From now on, all cloud addons except branding removal cost $15/month.

Cloud users are welcome to make their own custom domain for free without in domainname to customize your community or help desk even more.

Comments (1)


Good idea