New Pricing in UseResponse from 1st April 2019

Stas Kuzma shared this announcement 7 months ago

It's been a while since we didn't touch our pricing plans and in order to make our business more efficient we have made several changes for new and our current customers.

It doesn't mean that you will pay more, but it would make pricing options more clear for our end users and clients.


All prices are effective starting on 1st April 2019


Solutions & Changes to Plans

Instead of 4 solutions we have offered, we've made only 3 left and merged 2 solutions together:

  1. Feedback Solution - ideas, questions and problems on feedback portal and product roadmap;
  2. Knowledge Base - help center and widgets with self-service support;
  3. Help Desk + Live Chat - more channels to support customers including email, help center, live chat and messengers.
  4. Complete Suite - all solutions in one package.

Now you can pay on monthly basis. Before that, we had only 3, 6 and 12 months options.

With yearly plans you will save about 20% in comparison to monthly plan.


You can't buy 2 specific solutions from plan. So you buy either one solution or all three in complete suite


Cloud Plans

There are still 2 types of cloud plans: basic with most of the features and enterprise with specific features that are designed for medium and big teams.

Basic Cloud plan

There are 4 options to purchase cloud plan with 2 seats of agents included in the plan with ability to add extra agents:

  • Feedback System  - 2 seats are included for $49 a month or $490 if you pay yearly;
  • Knowledge Base solution - 2 seats are included for $39 a month or $390 if you pay yearly;
  • Help Desk + Live Chat - 2 seats are included for $49 a month or $490 if you pay yearly;
  • Complete Suite - all solutions are included with 2 agent seats for $69 a month or $690 a year.

If you want to add extra agents it would be $19 per agent a month in any solution above or $29 per agent a month in the complete suite.

Enterprise Cloud Plan 

As in basic plan there are 4 options to purchase enterprise cloud plan with 2 support agents included in every plan and ability to add extra agents:

  • Feedback System - 2 seats are included for $149 a month or $1490 if you pay yearly;
  • Knowledge Base solution - 2 seats are included for $139 a month or $1390 if you pay yearly;
  • Help Desk + Live Chat - 2 seats are included for $149 a month or $1490 if you pay yearly;
  • Complete Suite - all solutions are included with 2 agent seats for $199 a month or $1990 a year.

If you want to add extra agents it would be $39 per agent a month in any solution above or $49 a month for the complete suite.

Self-Hosted / On Premise Version

We have provided self-hosted version since 2012 and see that most organizations need a little bit more than basic plan, so more customers choose Enterprise On-Premise Package. 

So we have decided to deprecate basic on premise version and put all our efforts into self-hosted enterprise package.

It doesn't mean that we won't provide updates to our current basic self-hosted customers. We will do it until January 2022 for sure. Maybe more.

Renewal Costs

You will be able to use our calculator to know how much you will pay to buy package. Our standard renewal costs didn't change and will be the following:

  1. Basic Cloud Plan - 100% of initial purchase;
  2. Basic Enterprise Plan - 100% of initial purchase;
  3. Basic Self-Hosted Version - 30% of initial purchase;
  4. Enterprise Self-Hosted Version - 50% of initial purchase. 

Will It Affect Me as Current Customers?

Yes, it will affect all basic cloud customers, as you will need to renew package to match our new plans once your current subscription ends. All enterprise customers with specific renewal conditions will remain the same.

New pricing page will be live on 1st April and all our customers will be notified 10 days in advance.