2.3.9 & 2.3.10 Releases - Next big thing is close...

Stas K. shared this announcement ago

Hello @all,

Today we are releasing 2.3.9 with minor updates of the system.

In general, we've fixed registration with Cyrillic names, moderation module and tweaked queries on user profile page.

Preview releases (2.3.7-2.3.8) also included some minor and major updates for system stability. All details are on official Release Notes page.

What's Next?

The next big thing will be 3.0 update that we are working on...

We are far from even beta to make it live for public usage, but we can share some details about upcoming improvements:

Rebuilt Architecture - we've totally redeveloped core to make it more flexible and logical and stay with it for years;
New Approach - rethought collecting feedback system and organizing it easier for official representatives;
Upcoming features - in general there would be more than 100 improvements, but all new modules will be coming up in the later versions, when 3.0 is polished;
Redesign - we've spent months on every detail of new design. It won't be totally different, but you'll feel it just how easy it will be to customize homepage and navigate between elements;
More, more and more improvements that won't be visible to your customers but bring top speed, easy to extend system and, of course, improved branding to match your website.

We have many things to share...We'll give you more details when we are closer to Beta, that is going to be December, 2013

Upgrade:

As usual, you can upgrade with built-in tool on Administration-Modules page.

Replies (8)

Scott R. ●

I'm assuming this will be a free upgrade to existing users

Stas K. ●

Yes, all users with active subscription will get it for free

Stas K. ●

2.3.10 Bug Fix release:

LoginPlus: LDAP authentication created duplicated accounts on each login;
Fixed bug when attachments of response disappeared when official answer was added;
Moderation: fixed conflict with updates module to moderate comments.
Fixed filtering of negative comments on responses page if system had negative voting.

All Corporate users with valid subscription can upgrade system with built-in Auto-Upgrade tool.

P.S. We've finished working on system core in 3.0 and it's now in testing phase. Working on Knowledge base and Updates modules to try and release 3.0 Beta in January 2014

Miguel P. ●

It will be free if it is self hosted? thanks !

Stas K. ●

Hello Miguel,

Now we have Free package that can be downloaded on Pricing page. As for 3.0 release, we can't share any details about future pricing and packages. Sorry.

Lee R. ●

Stas.

I want to double check one things on security. So in the below ticket Erik is the client. He just said, thanks Peter. I can see the internal notes in this thread. I assume that I can see this because I am an admin/agent but Erik the customer would not see my internal comment right?

Thanks

Lee

Yellowfin

Stas K. ●

Hi Lee,

Internal Notes are seen only to support agents and are hidden from customers list on public community and not generated in the email notifications.

So Erik as a customer won't see any of internal notes.

Lee R. ●

Thanks Stas. Just wanted to double check.

One more question.

In v4.0 is the age column detail able to be displayed in hh:mm so we can get to an average open time for tickets? Right now if you want to look at all completed tickets to see what they average closing time was you can’t as the age is showing 1 week, 3 weeks, etc.

Thanks

Lee

Yellowfin

From: Alexander Reshetnyak

Reply-To: Alexander Reshetnyak

Date: Tuesday, January 3, 2017 at 1:18 PM

To: lee roquet

Subject: New Comment in "2.3.9 & 2.3.10 Releases - Next big thing is close..."