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It would be cool to be able to @ mention a team member when adding in an internal note
I like this idea
Hi, Lee,
thank you for the suggestion.
We'll add your idea in our roadmap for future releases.
Kind regards
great idea!
Hi,
we added ability to Mention Support Agents in new tickets, topics, public comments, internal notes and chat conversations.
New feature is available in 4.10 release.
Kind regards
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