Add in @ response for internal teams

Lee Roquet shared this idea 4 months ago
Completed

It would be cool to be able to @ mention a team member when adding in an internal note

Comments (3)

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1

Hi, Lee,

thank you for the suggestion.

We'll add your idea in our roadmap for future releases.

Kind regards

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2

great idea!

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1

Hi,

we added ability to Mention Support Agents in new tickets, topics, public comments, internal notes and chat conversations.

New feature is available in 4.10 release.

Kind regards