Add in @ response for internal teams

Completed Lee Roquet ● ago

It would be cool to be able to @ mention a team member when adding in an internal note

Replies (3)

Liza Filipovich ●

Hi, Lee,

thank you for the suggestion.

We'll add your idea in our roadmap for future releases.

Kind regards

Jens Havelberg ●

great idea!

Liza Filipovich ●

Hi,

we added ability to Mention Support Agents in new tickets, topics, public comments, internal notes and chat conversations.

New feature is available in 4.10 release.

Kind regards