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Help Center - UseResponseTopicIdeaHelp Desk with Ticketing
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Product Help Desk with Ticketing
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Add in @ response for internal teams

Completed Lee R. ● 7 years ago

It would be cool to be able to @ mention a team member when adding in an internal note

Replies (3)

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Guest ● 7 years ago

Hi, Lee,

thank you for the suggestion.

We'll add your idea in our roadmap for future releases.

Kind regards

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Jens H. ● 7 years ago

great idea!

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Guest ● 6 years ago

Hi,

we added ability to Mention Support Agents in new tickets, topics, public comments, internal notes and chat conversations.

New feature is available in 4.10 release.

Kind regards

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