Whats' Next?
New Idea

Roadmap - Whats' Next?

Under Consideration 8
Create Widget Chats for multiple teams... photo
4 Under Consideration
Instagram integration photo
3 Under Consideration
Group user tickets in a tab for team viewing photo
4 Under Consideration
Advanced Search for Users in Community photo
4 Under Consideration
Android and ios apps for conversations photo
6 Under Consideration
Integration with HipChat photo
6 Under Consideration
Add support for SugarCRM photo
3 Under Consideration
Report on Keyword Searches To Enable Adding of More FAQs photo
1 Under Consideration
Gather Feedback 9
See who voted on comments photo
4 Gather Feedback
Prevent agent from deleting tickets and chats photo
4 Gather Feedback
Send automated email with new ideas photo
6 Gather Feedback
Add Regular Expressions to be used in trigger conditions photo
2 Gather Feedback
Badging & Awards for Answerers and Support Staff photo
26 Gather Feedback
Go from one chapter to Another in Knowledge Base photo
1 Gather Feedback
RSS / follow for KB articles photo
2 Gather Feedback
Gather global satisfaction feedback on product through widget photo
1 Gather Feedback
Allow an optional (annotated) screenshot with feedback photo
7 Gather Feedback
Planned 6
Add option to get more votes on trending ideas photo
5 Planned
Improve Team Management & System Permissions photo
2 Planned
Integrate predefined themes and New UI of frontend photo
2 Planned
Add Light Agents with limited permissions photo
2 Planned
Merge all embeddable widgets into one photo
2 Planned
Option to see idea statistics by company instead of by user photo
7 Planned
In Progress 4
Check in - Check Out for Business Day photo
4 In Progress
Allow enable/disable of topic types per forum photo
4 In Progress
Display User / Agent Status on Users Reports photo
3 In Progress
Make Chatbots & Build Scenarios photo
4 In Progress
Completed 7
Schedule Send of Replies photo
2
Development/implementation progress bar photo
11
Ability to manage user from topic/ticket page photo
2
Daylight saving time support photo
3
Forum Metrics photo
10
Grouping in Notification Center photo
3
Private Groups with Roles as Access Control photo
5