Create Widget Chats for multiple teams...

Jens Havelberg shared this idea 7 months ago
New

Hi,

is it possible to create more widget codes with set an different set of agents for each widget? Currently, I can only generalize which agents are allowed to participate in chats. It would be nice if you can set that ever widget.

Comments (3)

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Hi Jens,

Good question... Thanks for sharing idea. Should discuss it tomorrow. I'll move it to ideas section.

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:) I look forward to hearing from you

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When testing the BETA 5 I noticed that we are currently no longer using the chat. If so we would have to set up chat for different groups. Only 3 steady colleagues for the whole company define which can use the chat, is not helpful. We would need several groups to use the chat as needed and targeted. Before that the chat can not be used.