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Help Center - UseResponseTopicIdeaHelp Desk with Ticketing
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Product Help Desk with Ticketing
Tags 6.0, milestone
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Use Variables in Canned Responses

Archived Guest ● 5 years ago

If you have tons of requests every day, using a variable in predefined answers instead of typing the requester name would save a lot of time.

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Stas K. ● 4 years ago

This feature is integrated starting from 6.0 version.

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