canned-response set availability for groups

Jens Havelberg shared this idea 5 months ago

Completed

Hi,

is it possible to set canned-response availability for groups instead only share for "all" or one named agent?

Greetings Jens

Comments (3)

Liza Filipovich ● 5 months ago

Hi, Jens,

there is no such ability at the moment.

But we'll take your request into consideration.

Thank you for your suggestion.

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Liza Filipovich ● 34 days ago

Hello,

The option to create canned responses and macros for certain departments (groups) in the team is available from beta 5.0.2 version.

Best regards,

UseResponse Team

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Jens Havelberg ● 33 days ago

great! thank you!

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