canned-response set availability for groups

Jens Havelberg shared this idea ago

Completed

Hi,

is it possible to set canned-response availability for groups instead only share for "all" or one named agent?

Greetings Jens

Comments (2)

Liza Filipovich ● 8 months ago

Hi, Jens,

there is no such ability at the moment.

But we'll take your request into consideration.

Thank you for your suggestion.

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Liza Filipovich ● 4 months ago

Hello,

The option to create canned responses and macros for certain departments (groups) in the team is available from beta 5.0.2 version.

Best regards,

UseResponse Team

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Jens Havelberg ● 4 months ago

great! thank you!

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