canned-response set availability for groups

Archived Jens Havelberg ● ago

Hi,

is it possible to set canned-response availability for groups instead only share for "all" or one named agent?

Greetings Jens

Replies (2)

Guest ●

Hi, Jens,

there is no such ability at the moment.

But we'll take your request into consideration.

Thank you for your suggestion.

Guest ●

Hello,

The option to create canned responses and macros for certain departments (groups) in the team is available from beta 5.0.2 version.

Best regards,

UseResponse Team

Jens Havelberg ●

great! thank you!