Ability to subscribe to announcements

Lee Roquet shared this idea 3 years ago
Completed

We have a lot of our customers asking if they can subscribe to announcements so they can get an email when a new one is posted. We use the announcements a lot for product releases, video series, and sharing company news from our teams.

Comments (7)

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Hi, Lee,

the solution of your idea requires complex approach.

Actually your request is directly related to email marketing. So there could be 2 ways to find out the solution:

  1. to make integration with such kind of services (MailChimp e.g.);
  2. or implement mass email notifications but not only for new announcements - users could get emails if they subscribe to specific topic or knowledge base category etc.

Nevertheless internal discussion will be organized at once we implement push notifications.

Thank you for sharing the idea with us.

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Hi all,

we've implemented the ability for users to subscribe via RSS for announcements, all new topics or new topics in specific category.

Just click RSS icon on the required page and you would get notifications of the topics/announcements activity in RSS reader of your browser.

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The option is available in 4.5 version that was launched yesterday.

Hope this solution will meet your requirements.

Kind regards

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Awesome!

----

Lee Roquet

CCO

Yellowfin

P: 844.424.5678

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify Yellowfin.

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Unfortunately it does NOT work for private communities!

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Hi,

we'll discuss internally how to improve the option.

Thank you.

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Hi,

in 4.6 version users can subscribe via RSS even if the forum is private.

Kind regards

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Hi, we have a private forum and would like to announce as soon as a new beta version is available for users to download. We would like to notify all users in this case, since they are part of this specific program and the sending is covered by our data protection policies. Can that be done without the user having to subscribe himself to RSS feed?

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Hello Pedro,

We have discussed your use case and understand your approach, but as we don't provide mass mailing solution that will affect the quality of our services, we can develop such feature on custom paid basis as separate module.

If you'd like to find out more details, please submit ticket to our support team and we'll discuss details and provide estimation on development of mailing module update in order to send updates on announcements and new ideas to all users.

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Dear Stats,

Thanks for answering.

This seems to be a regular feature in many forums. People should be able to e.g. receive daily digests about new topics, or monitor sections of a forum. How would the user be triggered to visit a forum and participate on a discussion, if he does not know that something new was posted? He would have to visit the website daily, and that does not seem reasonable. That is maybe fine for a support forum, where people just want to look for information and solve their problem, but not for a community forum.

The current possibility of users subscribing to RSS Feeds is outdated for today´s standards. The majority of people do not know what RSS feeds are or even how to use then. Modern browsers, for instance, do not support them and users need to download and install external plug-ins in order to be able to read them. That is, if they had the patience to look for information on how to do it in the first place.

How can we generate movement in our forum, if cannot reach the customer´s inbox somehow? Of course, assuming our data protection policies are appropriate for that.

Is there any other user with the same problem around? If so, please be so kind to vote on this topic.

By the way, this message will appear all the way in the bottom of there. Users will need to scroll all the way down to see it.

But likely a lot of people won´t even see this topic until many months pass, since nobody will be notified about the creation of it, other than the people who answered above.

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Hi Pedro,

Good news. We've launched a new release with the Email Digest feature that allows your community visitors to track all your forum updates and get them via email on a daily basis.

The functionality is available in the Enterprise package.

Let us know if you require some explanation about the functionality.


Best,

Liza

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Hi Liza, this is good news. Thank you. We will evaluate it.

Best,

Pedro

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