WSRB - Separation of Ideas and Problems Notifications

Hello:

I search the FAQs but did not see a solution for my question….

GOAL:

We would like to send “Ideas” to “Management”, but we do not want to send “Problems” to “Management”.

BACKGROUND:

Our category names are identical and consistent in all three branches: Ideas, Problems, Tickets.

Example: a category called “Web display” exists in : Ideas, Problems, Tickets.

My” ticket rule”, which I assume applies to all email notifications is failing.

I succeeded in sending “Management” a new “idea”, but other agents got them as well.

“Management” also received a notice of a “Problem.”

The “Subject” designation of the ”Idea” email that an agent receives = New Idea - "The idea title keyed in by User"

QUESTION:

Is there a way to send Ideas to a unique individual without creating unique category names for each function (Idea, Problem Ticket)?

If no, this might be a feature request for the next version.

“Ideas” and “Problems” are currently combined under one umbrella called “Topics”.

I have not found a way to only notify a unique person of an Idea, without notifying them of a problem.

Thank you again for all your help.