Sub categories

David Registro shared this idea 5 months ago
Planned

This is in relation to a previous request: https://help.useresponse.com/topic/can-we-have-category-hierarchies-group-categories-or-make-sub-categories


Sub-categories are an important feature for us also.

We have sub-categories in our wiki, and also something that is common across most support/help pages on other sites.


Because there can be over 40 categories to lump topics/tickets into, it's hard to expect the user to add to the correct one, and then search is a problem also.

What we envision is a client submitting a ticket/topic/idea to a top category , lets say;

-Account/Website

-Creation

-Configuration

-Configuration

-Consumption

These categories should have large icons/images also.


Then we take the ticket/topic, and attach a sub category to it.

So It could live in something like

Creation > Charts

or

Creation > Connections


This way the user can still choose a category that makes sense when creating, and if they choose to browse existing posts/articles, they can be assured that everything in the 'Charts' category is relevant, as we put it there and maintain it.


Attached are some examples;

Comments (2)

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1

Hello, David,

we do plan to implement the ability to add subcategories and dependent listboxes in contact and feedback forms.

The feature has been added in our roadmap for future releases.

Thank you.

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1

Awesome news, thanks Liza!

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