Saving drafts of unfinished replies
There are four use cases for saving drafts of incomplete replies that would considerably improve our workflow.
- Reply is almost finished, then then the agent notices that one important piece of information is missing which can't be retrieved instantly.
- Reply is almost finished, but the agent is unsure if the information provided is correct and would like to ask a colleague.
- Preparing responses outside the regular business hours.
- Training of new agents, screening of their proposed replies.