quick way to subscribe/unsubscribe a ticket in agent backend?

Completed Jens H. 6 years ago

do you know of a simpler way to unsubscribe from a ticket as a subscription or subscribe to a ticket?I can not look at the whole agent list in the Subscriptions window ...

Best Answer
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Done in 5.0 Beta.

Replies (4)

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10

Hi, Jens,

only triggers can be used to subscribe a certain agent to a new ticket.

But if you want to subscribe/unsubscribe user to an existing ticket, you can do it only manually at the moment.

We have a ticket in our roadmap to add Subscribe option in bulk actions.

Regards, Liza

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10

A simple toggle checkbox/button in ticket view would be great!

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13

We have started working on action bar in agents interface, so expect to get it in 5.0 release to be live soon.

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10

I'm glad to read :)

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12

Done in 5.0 Beta.

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