quick way to subscribe/unsubscribe a ticket in agent backend?

Jens Havelberg shared this idea 6 months ago
Completed

do you know of a simpler way to unsubscribe from a ticket as a subscription or subscribe to a ticket?I can not look at the whole agent list in the Subscriptions window ...

Best Answer
photo

Done in 5.0 Beta.

Comments (5)

photo
0

Hi, Jens,

only triggers can be used to subscribe a certain agent to a new ticket.

But if you want to subscribe/unsubscribe user to an existing ticket, you can do it only manually at the moment.

We have a ticket in our roadmap to add Subscribe option in bulk actions.

Regards, Liza

photo
0

A simple toggle checkbox/button in ticket view would be great!

photo
2

We have started working on action bar in agents interface, so expect to get it in 5.0 release to be live soon.

photo
1

I'm glad to read :)

photo
1

Done in 5.0 Beta.