quick way to subscribe/unsubscribe a ticket in agent backend?
do you know of a simpler way to unsubscribe from a ticket as a subscription or subscribe to a ticket?I can not look at the whole agent list in the Subscriptions window ...
do you know of a simpler way to unsubscribe from a ticket as a subscription or subscribe to a ticket?I can not look at the whole agent list in the Subscriptions window ...
Done in 5.0 Beta.
Done in 5.0 Beta.
Hi, Jens,
only triggers can be used to subscribe a certain agent to a new ticket.
But if you want to subscribe/unsubscribe user to an existing ticket, you can do it only manually at the moment.
We have a ticket in our roadmap to add Subscribe option in bulk actions.
Regards, Liza
Hi, Jens,
only triggers can be used to subscribe a certain agent to a new ticket.
But if you want to subscribe/unsubscribe user to an existing ticket, you can do it only manually at the moment.
We have a ticket in our roadmap to add Subscribe option in bulk actions.
Regards, Liza
A simple toggle checkbox/button in ticket view would be great!
A simple toggle checkbox/button in ticket view would be great!
We have started working on action bar in agents interface, so expect to get it in 5.0 release to be live soon.
We have started working on action bar in agents interface, so expect to get it in 5.0 release to be live soon.
Done in 5.0 Beta.
Done in 5.0 Beta.
Replies have been locked on this page!