quick way to subscribe/unsubscribe a ticket in agent backend?

Jens Havelberg shared this idea 10 days ago

do you know of a simpler way to unsubscribe from a ticket as a subscription or subscribe to a ticket?I can not look at the whole agent list in the Subscriptions window ...

Comments (2)


Hi, Jens,

only triggers can be used to subscribe a certain agent to a new ticket.

But if you want to subscribe/unsubscribe user to an existing ticket, you can do it only manually at the moment.

We have a ticket in our roadmap to add Subscribe option in bulk actions.

Regards, Liza


A simple toggle checkbox/button in ticket view would be great!