Feedback from Social Networks
Hello,
I would like to know if there is a possibility to submit requests(By Customers) and respond via Major Social Networks like FaceBook and Twitter. It would be a great help for support desk managers to manage the requests on Multiple Platforms. Some hosted solution went ahead and already implemented
Hope you look at this request.
Thanks!
Yes, we are planning to integrate that feature in upcoming releases as it's seen on Pricing page that it's coming soon in Socialize module
Thanks for sharing idea.
Yes, we are planning to integrate that feature in upcoming releases as it's seen on Pricing page that it's coming soon in Socialize module
Thanks for sharing idea.
Sorry, I am not seeing it on pricing page or any Roadmap.
I will try to explain in more detail.
1)A customer could submit feedback or raise a support request by i)emailing ii) By Tweeting iii) on FaceBook or GooglePlus
2) Staff or volunteers/ answerers could browse all the public requests right from any social platform which is connected to the UseResponse's platform. So the staff/ volunteers need not login to UseResponse's platform. They can answer right away from the platform where they see the question
3) Integrating the chat with Google and FaceBook's chat. So staff and the end customers can question/answer right from the respective(Google or FaceBook) chat platform.
Hope this kind of functionality be implemented in feature.
Sorry, I am not seeing it on pricing page or any Roadmap.
I will try to explain in more detail.
1)A customer could submit feedback or raise a support request by i)emailing ii) By Tweeting iii) on FaceBook or GooglePlus
2) Staff or volunteers/ answerers could browse all the public requests right from any social platform which is connected to the UseResponse's platform. So the staff/ volunteers need not login to UseResponse's platform. They can answer right away from the platform where they see the question
3) Integrating the chat with Google and FaceBook's chat. So staff and the end customers can question/answer right from the respective(Google or FaceBook) chat platform.
Hope this kind of functionality be implemented in feature.
Yes, we'll have that in plans to integrate in 2.3 release. We have even design of Facebook page where users can submit feedback or support request. See below:
Yes, we'll have that in plans to integrate in 2.3 release. We have even design of Facebook page where users can submit feedback or support request. See below:
Stas Kuzma,
Good to know! Will wait for the next release
Stas Kuzma,
Good to know! Will wait for the next release
Plans changed a bit, and this feature is planned for 3.0 release.
Plans changed a bit, and this feature is planned for 3.0 release.
Anyway, I Hope the version 3.0 release will be soon.
Anyway, I Hope the version 3.0 release will be soon.
Thank You
Thank You
@ Mario,
Sorry, but we don't give exact dates about releases. We've just announced 2.3 release
We have many things to work on except that, as 3.0 will have many tweaks in interface also + new big features
@ Mario,
Sorry, but we don't give exact dates about releases. We've just announced 2.3 release
We have many things to work on except that, as 3.0 will have many tweaks in interface also + new big features
What are those new big features? :)
Thank you for answer
What are those new big features? :)
Thank you for answer
We try to not discuss details about upcoming release. In general it would be:
We try to not discuss details about upcoming release. In general it would be:
Glad to know that! Will be looking forward.
BTW, are the upcoming features released with pro version?
Glad to know that! Will be looking forward.
BTW, are the upcoming features released with pro version?
They will be released only in Corporate package
They will be released only in Corporate package
We are glad to announce that social integration is in test mode now. We'll be launching it during next few months.
We are glad to announce that social integration is in test mode now. We'll be launching it during next few months.
We have integrated new method of working with social networks that no other service provides.
We'll be soon sending invitations to participate in beta version of the integration. Follow this topic to be updated.
We have integrated new method of working with social networks that no other service provides.
We'll be soon sending invitations to participate in beta version of the integration. Follow this topic to be updated.
We have done integration of Facebook and Twitter accounts to create tickets in the system. You can set them up in Administration - Social Networks in support channels section.
We have done integration of Facebook and Twitter accounts to create tickets in the system. You can set them up in Administration - Social Networks in support channels section.
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