Feedback from Social Networks

ashok kumar shared this idea 7 years ago
Completed

Hello,


I would like to know if there is a possibility to submit requests(By Customers) and respond via Major Social Networks like FaceBook and Twitter. It would be a great help for support desk managers to manage the requests on Multiple Platforms. Some hosted solution went ahead and already implemented


Hope you look at this request.


Thanks!

Comments (15)

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1

Yes, we are planning to integrate that feature in upcoming releases as it's seen on Pricing page that it's coming soon in Socialize module

Thanks for sharing idea.

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Sorry, I am not seeing it on pricing page or any Roadmap.


I will try to explain in more detail.

1)A customer could submit feedback or raise a support request by i)emailing ii) By Tweeting iii) on FaceBook or GooglePlus


2) Staff or volunteers/ answerers could browse all the public requests right from any social platform which is connected to the UseResponse's platform. So the staff/ volunteers need not login to UseResponse's platform. They can answer right away from the platform where they see the question


3) Integrating the chat with Google and FaceBook's chat. So staff and the end customers can question/answer right from the respective(Google or FaceBook) chat platform.


Hope this kind of functionality be implemented in feature.

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Yes, we'll have that in plans to integrate in 2.3 release. We have even design of Facebook page where users can submit feedback or support request. See below:

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Stas Kuzma,


Good to know! Will wait for the next release

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Plans changed a bit, and this feature is planned for 3.0 release.

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Stas Kuzma wrote:

Plans changed a bit, and this feature is planned for 3.0 release.
That's disappointing. This is the feature what I am waiting for. I need not depend on a Ticketing system as the feature move the user engagement closer to the support.


Anyway, I Hope the version 3.0 release will be soon.

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Stas Kuzma wrote:

Plans changed a bit, and this feature is planned for 3.0 release.
:( And can you say us when you think that can be this date?

Thank You

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@ Mario,

Sorry, but we don't give exact dates about releases. We've just announced 2.3 release

We have many things to work on except that, as 3.0 will have many tweaks in interface also + new big features

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Stas Kuzma wrote:

@ Mario,

Sorry, but we don't give exact dates about releases. We've just announced 2.3 release

We have many things to work on except that, as 3.0 will have many tweaks in interface also + new big features

And now i'm curious :)

What are those new big features? :)

Thank you for answer

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We try to not discuss details about upcoming release. In general it would be:

  • Improved UI system wide;
  • Incoming Mail feature to auto-post topics and comments via emails;
  • Ticketing system as part of HelpDesk;
  • Socialize Module for deep Facebook and Twitter integration to collect feedback

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Stas Kuzma wrote:

We try to not discuss details about upcoming release. In general it would be:


  • Improved UI system wide;
  • Incoming Mail feature to auto-post topics and comments via emails;
  • Ticketing system as part of HelpDesk;
  • Socialize Module for deep Facebook and Twitter integration to collect feedback

Glad to know that! Will be looking forward.


BTW, are the upcoming features released with pro version?

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They will be released only in Corporate package

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We are glad to announce that social integration is in test mode now. We'll be launching it during next few months.

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We have integrated new method of working with social networks that no other service provides.


We'll be soon sending invitations to participate in beta version of the integration. Follow this topic to be updated.

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We have done integration of Facebook and Twitter accounts to create tickets in the system. You can set them up in Administration - Social Networks in support channels section.