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New Topics via Incoming Mail (auto post via email)
Hey guys! How are you considering implementing "new topics via incoming email"?
Specifically, will you allow the option to enter the login info for a mailbox (i.e. IMAP mail account) where these questions are received - and UseResponse will pull from there very few minutes?
This would be similar with how you currently allow for outgoing SMTP mail to go out via a proper SMTP server account - far better than trying to send out mail from your own server, that will never get delivered in this day of spam filtering lol. :-)
Thanks!
We consider it as a part of HelpDesk feature in UR.
As you've stated, you'll have setting under Mailing called Incoming Mails to set up your email box(IMAP/POP connection to the box, user, pass) to get emails in system and parse them depending on specific options.
Topics will be posted with public or private visibility depending on:
Incoming mail will identify if this is a reply to the topic or just new email. In case it's reply to email, it will auto-post reply as a comment to the topic it was related to. If it's just new request, it will be added as a new topic.
There are some more thoughts to make it work efficiently to use both in HelpDesk and collecting Feedback, but I can't share more. It's just an idea how it will work.
We consider it as a part of HelpDesk feature in UR.
As you've stated, you'll have setting under Mailing called Incoming Mails to set up your email box(IMAP/POP connection to the box, user, pass) to get emails in system and parse them depending on specific options.
Topics will be posted with public or private visibility depending on:
Incoming mail will identify if this is a reply to the topic or just new email. In case it's reply to email, it will auto-post reply as a comment to the topic it was related to. If it's just new request, it will be added as a new topic.
There are some more thoughts to make it work efficiently to use both in HelpDesk and collecting Feedback, but I can't share more. It's just an idea how it will work.
We consider it as a part of HelpDesk feature in UR.
As you've stated, you'll have setting under Mailing called Incoming Mails to set up your email box(IMAP/POP connection to the box, user, pass) to get emails in system and parse them depending on specific options.
Topics will be posted with public or private visibility depending on:
Incoming mail will identify if this is a reply to the topic or just new email. In case it's reply to email, it will auto-post reply as a comment to the topic it was related to. If it's just new request, it will be added as a new topic.
There are some more thoughts to make it work efficiently to use both in HelpDesk and collecting Feedback, but I can't share more. It's just an idea how it will work.
We consider it as a part of HelpDesk feature in UR.
As you've stated, you'll have setting under Mailing called Incoming Mails to set up your email box(IMAP/POP connection to the box, user, pass) to get emails in system and parse them depending on specific options.
Topics will be posted with public or private visibility depending on:
Incoming mail will identify if this is a reply to the topic or just new email. In case it's reply to email, it will auto-post reply as a comment to the topic it was related to. If it's just new request, it will be added as a new topic.
There are some more thoughts to make it work efficiently to use both in HelpDesk and collecting Feedback, but I can't share more. It's just an idea how it will work.
Awesome, thanks Stas!
Awesome, thanks Stas!
Can you tell me more about this HelpDesk module? I am currently using ZenDesk and looking at alternatives. The ability to receive feedback via email is important. Is this still in development or already exists?
Can you tell me more about this HelpDesk module? I am currently using ZenDesk and looking at alternatives. The ability to receive feedback via email is important. Is this still in development or already exists?
Any ETA for the feature implementation?
Thanks
Any ETA for the feature implementation?
Thanks
Sorry, but we don't give ETA on any releases. Please make decision on purchase based on existing functionality but not future possible features
Sorry, but we don't give ETA on any releases. Please make decision on purchase based on existing functionality but not future possible features
Support via email is a major responsibility in customer service.
Thanks!
Support via email is a major responsibility in customer service.
Thanks!
I totally understand you, that's why we are working on many new things and improvements, but no ETA for that, as we have too many things in progress for the next release.
More details about new release.
I totally understand you, that's why we are working on many new things and improvements, but no ETA for that, as we have too many things in progress for the next release.
More details about new release.
Ok its now July 2014, has there been any progress on this?
Just to be clear, if I receive an email question from a colleague that I feel will be a good topic, do you have an api for Outlook that will automatically create a question in your KB?
Ok its now July 2014, has there been any progress on this?
Just to be clear, if I receive an email question from a colleague that I feel will be a good topic, do you have an api for Outlook that will automatically create a question in your KB?
We currently has that feature to post ticket via email in Help Desk module of 3.0.2 Beta release. Also, via email there is a feature to post comments into topics via email.
We currently has that feature to post ticket via email in Help Desk module of 3.0.2 Beta release. Also, via email there is a feature to post comments into topics via email.
Good, thanks for the prompt response.
Good, thanks for the prompt response.
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