distinguish between publicly visible and private invisible groups
It makes sense that the customer can distinguish between the groups when hiring a new ticket, thus creating his ticket for the desired team.
However, as the customer sees internal teams that might mean 2nd level support or something similar, you have to spend a lot of time with a bunch of rules and a custom field to map out the whole scenario.
All employees now internally see two fields: group and team (own field).
If you could easily limit the visibility of some groups in the selection box in the configuration of the groups, the problem would actually be solved very easily.
what do you mean?