Collecting emails for notifcations and merge them

Archived Paul Edelburg ● ago

As i set the email notifications op once day, it would be nice as if i get one email with a list of information instead of all emails from every single new item.

Best Answer

Stas K. ●

This option is not required as all email notifications could be turned off and instead you can use build in Notification Center for Support Agents to see all notifications for the day.

Replies (3)

Guest ●

Paul,

We'll think about this carefully before making a decision.

Nonetheless thanks for your idea.

Stas K. ●

I have in mind to make it with the help of Email Digest that will be sent on daily basis for agents about all new/updated topics and tickets in system.

Share your thoughts about other effective approaches how to make it work.

Paul Edelburg ●

I think if there are more than 1 new items in an period of time then it would be nice that only the subjects of the new items are collected and put in an emailtemplate.

Merge of an complete email would be an step to far.

Stas K. ●

I think that this system should be made in combination of covering different needs. Someone wants to get daily mails on what is going on in community, and another agent just want to collect new/updated topics during the day. Another agent wants to see daily activity.

So different opinions here will affect on our decision and approach to make that feature.

Annevar Media, LLC ●

I really like this idea!

Stas K. ● ●

This option is not required as all email notifications could be turned off and instead you can use build in Notification Center for Support Agents to see all notifications for the day.