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Canned Response to be used in title

Archived Sumeet Pathak 2 years ago

Hi team,

Would it be possible to enhance Canned responses to also support automatically filling an optional Subject and optional To email address? Canned Responses are great for our workflows and I’ve noticed that we are often typing the same subject for many emails/tickets out and also have some repeat users that are emailed. If Canned responses could be enhanced to also configure an optional Subject and To/CC/bcc email address(es), that would be awesome.

Replies (3)

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Hi,

We see the value in your request and put this into our roadmap. Once ready, I'll update you

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Awesome! Thanks Stas.

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We have integrated launching canned response right inside title field. But adding cc, bcc is not logical. Once you trigger canned response with # sign, title and description will be added automatically.

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