Can we assign a chat to specific department?

Julia Grech shared this idea 2 years ago
Under Consideration

Can we assign a chat to specific department?

Like for example this chat to be assign to Customer services or Sales department.

I know there is the option of assigning it to a Agent but in practice we need to assign it to a department

Second requirement is to have a way that the chat can distribute unassigned chats to the online available chat operators (by department)

So chats only for Customer service can be assigned to customer services and chat only assigned for sales can be distributed to sales chat operators

Thanks

Comments (1)

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Hi, Julia,

we'll take your requirements into consideration in order to make our Live Chat more suitable for your company workflow.

Thank you for sharing the ideas with us.