Can users vote multiple times on one topic?

Tom Hiskey shared this question ago

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I'm looking into UseResponse as a solution for members of staff at our company to log feedback received from customers on the phone, by email etc. I'd like users (staff) to be able to vote up a topic multiple times, if they receive feedback from multiple customers. Is this possible, or are users limited to one vote per topic? Thanks.

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Comments (3)

Stas Kuzma ● 3 years ago

Users can vote only once for a topic.

You can subscribe or vote for this idea that was recently added and similar with your use case https://help.useresponse.com/topic/let-agents-vote-for-and-subscribe-other-unregistered-users

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Tom Hiskey ● 3 years ago

Hi Stas, thanks for letting me know.

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Stas Kuzma ● 3 years ago

You are welcome. We'll try to make this option soon.

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Tom Hiskey ● 3 years ago

Thanks Stas. Just to say that I completely understand why in ordinary circumstances you wouldn't want to allow users to add any number of up-votes, but in our particular case it would be great to have an option in the administrator settings to 'un-restrict' voting. Thanks for considering it.

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Stas Kuzma ● 3 years ago

Agree. This option should be available only for support agents. We just need to discuss it first internally in order to make it in the right way.

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Liza Filipovich ● 3 years ago

Hello, Kris,

thank you for sharing the idea with us.

We'll take it into consideration.

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Stas Kuzma ● 3 years ago

We want to announce that the option for users to leave several votes for 1 topic is available for Enterprise customers of only self-hosted version. We would still consider the option to add votes for support agents, but don't still have solid plans as there are many contradictory things releated to metrics.

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