Let agents vote for and subscribe other unregistered users.

Dmitry Martsinkevich shared this idea 1 year ago
In Progress

Hi,


We have the following use case: Customers are asking about specific features that we already have in topics. As there is no alternative solution we request such customers to add their votes for the topics but this is not happen every time - people just do not want to register for example or for any other reason.


At this stage agents can not add additional votes for such topics and can not subscribe unregistered users to selected topics.


Can we add ability for agents to subscribe unregistered users for topics or at least to add votes for sake of such customers?


Thank you!

Comments (10)

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Thank you for the idea. Great use case - we'll think of how can we accomplish it.

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This is similar to what I'd like to achieve -- i.e. the ability for users (staff members) to record feedback from other sources, e.g. from customers and contacts who've given feedback by phone or email. Rather than asking those customers to log their feedback with Useresponse, it would be ideal for users (our staff) to vote up topics multiple times on the customer's behalf.

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Hi Stas and team,

Do you have any ETA for this feature? THX!

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Hi, Dmitry,

it's difficult to give you rough estimation at the moment as our team is working hard on developing new features for new release with chat automation and business hours management.

I'll provide you estimated timeline today later or tomorrow.

Thanks for understanding.

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Hi, Dmitry,

we'll plan to develop the feature in November.

Kind regards

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Hi Liza, do you have any news on this? We realized that this is something really needed. A lot of customers request features but never vote for it. So we basically lose the track of wishes from our customer base. Thank you!

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Hello Dmitry,

I've put the discussion of this feature for todays meeting in order to proceed with this more quickly and update you on the status

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Hi Stas,


Did you manage to came to any decision? Do you need any details on "how" and "why". We know this part of functionality very well and know the exact details of what is missing to work effectively.


The biggest problem now is that we don't know who votes for selected feature and also cannot add other users who didn't want to submit their votes because of "being too lazy to submit".

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Hello, Dmitry,

we've already discussed the details on your request and we'll implement the ability to add votes on user's behalf and remove them in agents interface.

The improvement is planned for future releases.

At the moment you can view who votes for the feature on topic page under Options - Statistics.

Kind regards

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We'd really like this feature too, as we have the same issue as Dimitry. Thanks. :)