Let agents vote for and subscribe other unregistered users.
Hi,
We have the following use case: Customers are asking about specific features that we already have in topics. As there is no alternative solution we request such customers to add their votes for the topics but this is not happen every time - people just do not want to register for example or for any other reason.
At this stage agents can not add additional votes for such topics and can not subscribe unregistered users to selected topics.
Can we add ability for agents to subscribe unregistered users for topics or at least to add votes for sake of such customers?
Thank you!
We have added option to add votes for guests and other users quickly by agents right on the idea page.
Available from today in 4.10.3 release
We have added option to add votes for guests and other users quickly by agents right on the idea page.
Available from today in 4.10.3 release
Thank you for the idea. Great use case - we'll think of how can we accomplish it.
Thank you for the idea. Great use case - we'll think of how can we accomplish it.
This is similar to what I'd like to achieve -- i.e. the ability for users (staff members) to record feedback from other sources, e.g. from customers and contacts who've given feedback by phone or email. Rather than asking those customers to log their feedback with Useresponse, it would be ideal for users (our staff) to vote up topics multiple times on the customer's behalf.
This is similar to what I'd like to achieve -- i.e. the ability for users (staff members) to record feedback from other sources, e.g. from customers and contacts who've given feedback by phone or email. Rather than asking those customers to log their feedback with Useresponse, it would be ideal for users (our staff) to vote up topics multiple times on the customer's behalf.
Hi Stas and team,
Do you have any ETA for this feature? THX!
Hi Stas and team,
Do you have any ETA for this feature? THX!
Hi, Dmitry,
it's difficult to give you rough estimation at the moment as our team is working hard on developing new features for new release with chat automation and business hours management.
I'll provide you estimated timeline today later or tomorrow.
Thanks for understanding.
Hi, Dmitry,
it's difficult to give you rough estimation at the moment as our team is working hard on developing new features for new release with chat automation and business hours management.
I'll provide you estimated timeline today later or tomorrow.
Thanks for understanding.
Hi, Dmitry,
we'll plan to develop the feature in November.
Kind regards
Hi, Dmitry,
we'll plan to develop the feature in November.
Kind regards
Hi Liza, do you have any news on this? We realized that this is something really needed. A lot of customers request features but never vote for it. So we basically lose the track of wishes from our customer base. Thank you!
Hi Liza, do you have any news on this? We realized that this is something really needed. A lot of customers request features but never vote for it. So we basically lose the track of wishes from our customer base. Thank you!
We'd really like this feature too, as we have the same issue as Dimitry. Thanks. :)
We'd really like this feature too, as we have the same issue as Dimitry. Thanks. :)
We have added option to add votes for guests and other users quickly by agents right on the idea page.
Available from today in 4.10.3 release
We have added option to add votes for guests and other users quickly by agents right on the idea page.
Available from today in 4.10.3 release
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