It would be nice if chosing a best answer chnaged the status to Answered immediately, saving the agent the extra click.
in many use cases the "current best answer" is an temporary solution and the status can't being done. don't implement this idea as default option.
As our strategy changes for 4.0, their would be full automation in order to make best out of your system, so this would definitely be optional.
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in many use cases the "current best answer" is an temporary solution and the status can't being done. don't implement this idea as default option.
in many use cases the "current best answer" is an temporary solution and the status can't being done. don't implement this idea as default option.
Replies have been locked on this page!