Best answer => change status to answered

Archived Zbyněk Konečný ● ago

It would be nice if chosing a best answer chnaged the status to Answered immediately, saving the agent the extra click.

Replies (1)

Jens Havelberg ●

in many use cases the "current best answer" is an temporary solution and the status can't being done. don't implement this idea as default option.

Stas K. ●

As our strategy changes for 4.0, their would be full automation in order to make best out of your system, so this would definitely be optional.