We would like to have the 'responsibility' auto assign when a agent or team member responses to a post or ticket. Is there a setting for this that I have missed?
Done. Could be accomplished with Automation Rules
Hello Lee, this would be a part of automation rules in 4.0
If you'll find more useful use cases in automation process let us know
Sorry, need more clarification. What is the cases workflow in automation, something coming or something I can look at in the current release?
Automation rules means that what should happen automatically if another actions happened. So it dependency between one and another actions to make system less clicky and make system work more efficiently to match any of the use cases in your company
Yes exactly. that will help a lot. Looking forward to v4
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