auto assign when you respond to a post
We would like to have the 'responsibility' auto assign when a agent or team member responses to a post or ticket. Is there a setting for this that I have missed?
Lee
We would like to have the 'responsibility' auto assign when a agent or team member responses to a post or ticket. Is there a setting for this that I have missed?
Lee
Done. Could be accomplished with Automation Rules
Done. Could be accomplished with Automation Rules
Hello Lee, this would be a part of automation rules in 4.0
Hello Lee, this would be a part of automation rules in 4.0
Thanks Stas!
Thanks Stas!
If you'll find more useful use cases in automation process let us know
If you'll find more useful use cases in automation process let us know
Sorry, need more clarification. What is the cases workflow in automation, something coming or something I can look at in the current release?
Sorry, need more clarification. What is the cases workflow in automation, something coming or something I can look at in the current release?
Done. Could be accomplished with Automation Rules
Done. Could be accomplished with Automation Rules
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