Upvote 2

Allow setting a default action for "Notes" or change default to "Notify"

Completed Guest 7 years ago

The default action for Notes seems to be "Don't Notify" - the way we use them, we'd prefer that the default be to always Notify the currently subscribed Agents.


This could be a global option in the admin panel, or the default could be changed to Notify - good for us, but not sure if that's what other users would want.


Also, the format of the notification link/menu is a bit subtle. Perhaps it could be improved?

Replies (1)

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1

This feature is done in 3.3.1 release. In mobile interface it will work with default action to notify all agents on internal note

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