Upvote 2

Allow setting a default action for "Notes" or change default to "Notify"

Completed Guest 8 years ago

The default action for Notes seems to be "Don't Notify" - the way we use them, we'd prefer that the default be to always Notify the currently subscribed Agents.

This could be a global option in the admin panel, or the default could be changed to Notify - good for us, but not sure if that's what other users would want.

Also, the format of the notification link/menu is a bit subtle. Perhaps it could be improved?

Replies (1)


This feature is done in 3.3.1 release. In mobile interface it will work with default action to notify all agents on internal note

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