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Add Light Agents with limited permissions
Is it possible optionally to deprive certain agents of the right to write public comments? We have 3rd level supporters who should never have direct contact with the customer. Therefore, I would allow internal notes here, but deny public comment.
We don't support it now, but in other systems it's defined as "light agents" with their special permissions. We would consider creating light agents support after 5.0 version. Possibly it would be included in roadmap in March-April
We don't support it now, but in other systems it's defined as "light agents" with their special permissions. We would consider creating light agents support after 5.0 version. Possibly it would be included in roadmap in March-April
Deny moderation is also an important point, which is to be limited.
Deny moderation is also an important point, which is to be limited.
Hello @all,
After couple of internal discussions with the team, we have finally arrived at the decision that this feature won't be done in UseResponse software due to several limitations in architecture and system internal logic / approach.
Hello @all,
After couple of internal discussions with the team, we have finally arrived at the decision that this feature won't be done in UseResponse software due to several limitations in architecture and system internal logic / approach.
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