can you add this?
Could you please explain the reason for that if you have checkboxes that do the same?
oh no, a text area like this comment field... custom multi line input for text!
sample: infos to team (in a private field) to the topic!
or allow private comments, to show only agents in topic!
Could you please explain the use case for that? As anything could be written in either description or in input?
Simply internal ideas / collusion on the subject
There is no to create one more field type as custom input or topic description should be enough for such purposes.
ok, another try: i will leave infos in topic, which can only see a coworker/agent, not my client. how to?
Create Custom Field that is private. As by default private information is seen only to agents system wide
ok. private field! my opinion!
is multiline possible (see screenshot)?
or solution like this :)
Multiline is not possible. Private comments will be made as Notes for Agents
No Textarea option for Properties/Custom Fields is very disappointing, I mean it seems like a no brainer to have this functionality.
But what exactly do you mean by "Private Comments will be made as Notes for Agents." Thanks.
I realize there is a "private text" button on the toolbar, but we should be able to create a multi-line textarea object, and the obvious use case for that is Internal Notes, which would obviously be set as Private visibility when creating it. I could think of a dozen other use cases for it, but Internal Notes seems like the most obvious one.
Thank you for sharing your thoughts on the idea.
Internal notes for agents are planned for the next releases (it's the same as private comments to be used by agents), but there is no use case to bring text area to be used by users as they already have description field.
So any agent in the next releases would be able to use internal notes + reminders on them as we'll combine that into one feature.
That sounds like a great idea, just wish it was in the current release, of course? How far off are we talking on future release? Months or a year?
When talking about internal notes, we'll do it approximately during next months. You can follow "private messages" topic to be integrated in system.
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