Ability to see the ticket creator user, in case of use another author function

Completed Jens H. ● ago

Hi, is it possible to show in changelog of topics/tickets the employee who created the article? In case of use "another author" function the ticket is created in name of customer and the users info will lost.

For questions to creator this info is helpfull...

Replies (2)

Jens H. ●

Hey Guys,

is it possible? In our Community with 20 Agents its very tricky to handle without this function.

Happy sunny Weekend!

Stas K. ●

Hello Jens,

It's a tricky option to be implemented in our environment. I don't think it would be available in 4.0 release, as we don't have plans for this.

As I can see now, when agent logs ticket on behalf of the user and sets him as an author, agent can specify that he is responsible or subscribed, unless it would be defined by ticket rules.

Maybe we'll integrate some option in Automation Process for this.

Jens H. ●

it is possible in the newest changelog view. you can done the topic! Thanks Stas!

Stas K. ●

You are welcome! Happy to make more improvements for 4.5 version :)