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Newest to oldest for client view
Is there a way to reverse the order that clients see the comments on a ticket or post, for example i have a really long ticket open with the great UR Support team, so every time I long to see an update I have to scroll down a lot - it would be great to be able to have the lastest comment update first, and not have to scroll, I have lost updated as the system truncates after a set number.
Hi Lee,
Thank you for bringing this to our attention, especially the issue with missed updates caused by message truncation.
We've filed a feature request to add sorting options (Sort by: Oldest / Newest) for tickets has been escalated and is currently under review. I'll be happy to share more information as soon as there's an update.
Hi Lee,
Thank you for bringing this to our attention, especially the issue with missed updates caused by message truncation.
We've filed a feature request to add sorting options (Sort by: Oldest / Newest) for tickets has been escalated and is currently under review. I'll be happy to share more information as soon as there's an update.
Hi Lee,
Great news - the sorting feature you requested has been implemented! You can now sort tickets by Oldest or Newest.
Could you please check it out and let us know if everything looks good on your end?
Thank you!
Hi Lee,
Great news - the sorting feature you requested has been implemented! You can now sort tickets by Oldest or Newest.
Could you please check it out and let us know if everything looks good on your end?
Thank you!
Hi Yulia, how do you now sort, I just checked and I can't seem to see a sort option for the comments area.
Can you send an image
Best,
Lee
Mediafly
Transforming every buyer interaction into business value...
Hi Yulia, how do you now sort, I just checked and I can't seem to see a sort option for the comments area.
Can you send an image
Best,
Lee
Mediafly
Transforming every buyer interaction into business value...
Hi Lee,
Thank you for bringing this to our attention!
We've made a fix - please take a look and let us know if everything looks good now. I'm also attaching a screenshot from your portal showing the sorting options
Hi Lee,
Thank you for bringing this to our attention!
We've made a fix - please take a look and let us know if everything looks good now. I'm also attaching a screenshot from your portal showing the sorting options
Ok I see it now. thank you. One more item for the client view.
When you are looking at the all open tickets, and you select All Active the filter is not showing In Progress, I have this ticket in my list but when you select by some of the filters they are not working. I think I sent in another ticket on this just as a FYI - you can close this one thanks
Ok I see it now. thank you. One more item for the client view.
When you are looking at the all open tickets, and you select All Active the filter is not showing In Progress, I have this ticket in my list but when you select by some of the filters they are not working. I think I sent in another ticket on this just as a FYI - you can close this one thanks
Thank you for confirming! Regarding your second point about the filter issue, I'll follow up with you in a separate ticket so we can look into it further. Thank you!
Thank you for confirming! Regarding your second point about the filter issue, I'll follow up with you in a separate ticket so we can look into it further. Thank you!
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