by Threecolts Help Center - UseResponse

New Idea

Help Center - UseResponse Topic Problem Uncategorized

This object is in archive!

Upvote 1

Product Uncategorized

Comments 21

Subscribers 3

Votes 1

Unhandled node type : 8 and License file is damaged or tampered

Archived Paul Edelburg ● ago

I am using version 2.3.11 and have tried to read all other topics of this problem. No result.

Ive tried copy key file plus clean cache nothing works.

Best Answer

Stas K. ●

The problem was in wrong license.key file.

Replies (9)

Stas K. ●

Paul,

Can you try another browser to identify if it's browser problem or not?

Also, did you remove branding at the bottom. as it may cause license check, because branding removal is not purchased.

Can we take a look at your environment with screen sharing

Paul Edelburg ●

I ve tried in Chrome and IE. Same problem.

It was a clean install without remove branding.

Sorry cant give access to the server.

Stas K. ●

Can you share screen with us using join.me or TeamViewer? Please send session to support(at)useresponse.com or in hidden field here

Paul Edelburg ●

Sorry cant share access to the server. There must be another way to find a solution

Stas K. ●

Hello Paul,

We've updated the procedure of generating license.key and updated 2.3.11 package. Please do the following:

Download 2.3.11 one more time (important);
Download license.key
After installation, please make sure application/configs/license.key is writable (666 permissions on file)

Let us know if it resolved the problem. Most likely it should help, as we've made several changes in package specifically for your situation to eliminate the problems.

Paul Edelburg ●

Sorry clean new installation but no success. Same problems. license file becomes 0 kb in application/config and no way to login in and by clicking right side op users see attached file.

Files:

Stas K. ●

0 byte licensw file can only be caused if you install it on domain that is different from the one in license.

Can you try another server that is live?

Paul Edelburg ●

i have created licensefile for : rd-server/useresponse

server url is : rd-server/useresponse/

does the last slash matter?

Paul Edelburg ●

Sorry i've no other server at this moment.

I had the free version local on IIS and on xampp. Xampp works fine.

The beta version works like charm too on the same server now and we want to install the latest licensed version on our server and this doesnt work?

I only see the problem in license file too but to install on another server is no option.

Stas K. ●

Can we do screensharing?

Paul Edelburg ●

OK i set teamviewer online for only screen sharing and no remote control. Situation is : I am working on my pc with remote connection to the server where useresponse is installed. i set everything back for a clean install. id and password to support mail address?

Paul Edelburg ●

When can do a teamviewer session?

Stas K. ●

We'll be in the office in 50 minutes. Let me know if it works to do session in 50 minutes?

Paul Edelburg ●

Perfect staying at the machine for the next 6 hours :)

Paul Edelburg ●

The server has no open connection from outside. Only from inside to outside. Is it necessary to have fully online access for validation of the licence file?

Stas K. ●

Paul, it's necessary to allow access to useresponse.com or ip od useresponse.com for license validation

Other online access is not required

Stas K. ●

Paul,

Please create and share teamviewer session credentials

Paul Edelburg ●

Here u are:
This information is shared privately in spoiler and not visible!

Stas K. ● ●

The problem was in wrong license.key file.

Paul Edelburg ●

Nice and fast support thanks

Stas K. ●

You are welcome! Hope you'll like our software.

You can create thanks in our community, if you like our software and support :)