We've updated the procedure of generating license.key and updated 2.3.11 package. Please do the following:
Download 2.3.11 one more time (important);
Download license.key
After installation, please make sure application/configs/license.key is writable (666 permissions on file)
Let us know if it resolved the problem. Most likely it should help, as we've made several changes in package specifically for your situation to eliminate the problems.
Hello Paul,
We've updated the procedure of generating license.key and updated 2.3.11 package. Please do the following:
Download 2.3.11 one more time (important);
Download license.key
After installation, please make sure application/configs/license.key is writable (666 permissions on file)
Let us know if it resolved the problem. Most likely it should help, as we've made several changes in package specifically for your situation to eliminate the problems.
Sorry clean new installation but no success. Same problems. license file becomes 0 kb in application/config and no way to login in and by clicking right side op users see attached file.
Sorry clean new installation but no success. Same problems. license file becomes 0 kb in application/config and no way to login in and by clicking right side op users see attached file.
OK i set teamviewer online for only screen sharing and no remote control. Situation is : I am working on my pc with remote connection to the server where useresponse is installed. i set everything back for a clean install. id and password to support mail address?
OK i set teamviewer online for only screen sharing and no remote control. Situation is : I am working on my pc with remote connection to the server where useresponse is installed. i set everything back for a clean install. id and password to support mail address?
The server has no open connection from outside. Only from inside to outside. Is it necessary to have fully online access for validation of the licence file?
The server has no open connection from outside. Only from inside to outside. Is it necessary to have fully online access for validation of the licence file?
The problem was in wrong license.key file.
The problem was in wrong license.key file.
Paul,
Can you try another browser to identify if it's browser problem or not?
Also, did you remove branding at the bottom. as it may cause license check, because branding removal is not purchased.
Can we take a look at your environment with screen sharing
Paul,
Can you try another browser to identify if it's browser problem or not?
Also, did you remove branding at the bottom. as it may cause license check, because branding removal is not purchased.
Can we take a look at your environment with screen sharing
I ve tried in Chrome and IE. Same problem.
It was a clean install without remove branding.
Sorry cant give access to the server.
I ve tried in Chrome and IE. Same problem.
It was a clean install without remove branding.
Sorry cant give access to the server.
Can you share screen with us using join.me or TeamViewer? Please send session to support(at)useresponse.com or in hidden field here
Can you share screen with us using join.me or TeamViewer? Please send session to support(at)useresponse.com or in hidden field here
Hello Paul,
We've updated the procedure of generating license.key and updated 2.3.11 package. Please do the following:
Let us know if it resolved the problem. Most likely it should help, as we've made several changes in package specifically for your situation to eliminate the problems.
Hello Paul,
We've updated the procedure of generating license.key and updated 2.3.11 package. Please do the following:
Let us know if it resolved the problem. Most likely it should help, as we've made several changes in package specifically for your situation to eliminate the problems.
0 byte licensw file can only be caused if you install it on domain that is different from the one in license.
Can you try another server that is live?
0 byte licensw file can only be caused if you install it on domain that is different from the one in license.
Can you try another server that is live?
The server has no open connection from outside. Only from inside to outside. Is it necessary to have fully online access for validation of the licence file?
The server has no open connection from outside. Only from inside to outside. Is it necessary to have fully online access for validation of the licence file?
Paul, it's necessary to allow access to useresponse.com or ip od useresponse.com for license validation
Other online access is not required
Paul, it's necessary to allow access to useresponse.com or ip od useresponse.com for license validation
Other online access is not required
Paul,
Please create and share teamviewer session credentials
Paul,
Please create and share teamviewer session credentials
The problem was in wrong license.key file.
The problem was in wrong license.key file.
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