Unable to create a Category for Tickets

Answered Kapil Marwaha ● ago

I am unable to make a category for a ticket.

I had made a few categories earlier, but I don't know how I can add a category to a ticket.

Thanks !

Best Answer

Liza Filipovich ●

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Replies (2)

Liza Filipovich ● ●

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Kapil Marwaha ●

Yes !!!

Thank you that solved it for me !