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Unable to create a Category for Tickets

Kapil Marwaha shared this question 11 months ago
Answered

I am unable to make a category for a ticket.

I had made a few categories earlier, but I don't know how I can add a category to a ticket.

Thanks !

1 The same question
Best Answer
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Liza Filipovich ● 11 months ago

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Comments (2)

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2
Liza Filipovich ● 11 months ago ●

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Reply
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1
Kapil Marwaha ● 11 months ago

Yes !!!

Thank you that solved it for me !

Reply
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