Unable to create a Category for Tickets

Kapil Marwaha shared this question 9 months ago

Answered

I am unable to make a category for a ticket.

I had made a few categories earlier, but I don't know how I can add a category to a ticket.

Thanks !

Best Answer

Liza Filipovich ● 9 months ago

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Comments (2)

Liza Filipovich ● 9 months ago ●

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

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Kapil Marwaha ● 9 months ago

Yes !!!

Thank you that solved it for me !

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