Unable to create a Category for Tickets

Kapil Marwaha shared this question 6 months ago
Answered

I am unable to make a category for a ticket.

I had made a few categories earlier, but I don't know how I can add a category to a ticket.

Thanks !

Best Answer
photo

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

Comments (2)

photo
2

Hi, Kapil,

by default categories are available for topics.

But you can create custom ticket field (e.g. Ticket Category) in Administration - Fields & Properties - Tickets.

Please let us know if it's clear.

photo
1

Yes !!!

Thank you that solved it for me !